Refund policy

We want you to love your Veralas glasses. If they're not right for you, we offer a 30-day risk-free return policy from the date your order is delivered.

Eligibility

Requests must be made within 30 days of delivery.
Items should be returned in their original condition, with any included packaging and accessories.
Proof of purchase (order number or confirmation email) is required.

How to start a return

Email us at support@veralas.com with your order number and the reason for your return. We'll reply with return instructions within one business day.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Exchanges

Want a different frame or lens colour? Start a return for your original item and place a new order, or contact us and we'll help arrange an exchange.

Damaged or defective items

If your glasses arrive damaged or defective, contact us within 48 hours of delivery with a photo and we'll send a free replacement or full refund.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product, in which case we cover it. We recommend a tracked service, as we can't be responsible for items lost in return transit.

Late or missing refunds

If you haven't received a refund after the timeframe above, please check with your bank or card provider first, then contact us at support@veralas.com.