Privacy policy

This Privacy Policy explains how Veralas (“we”, “us”) collects, uses, and protects your information when you visit veralas.com or make a purchase.

Information we collect

Order and contact details — name, email, shipping and billing address, and phone number.
Payment information — processed securely by our payment providers. We do not store your full card details.
Device and usage data — IP address, browser type, pages viewed, and similar analytics collected through cookies.
Communications — messages you send us by email or contact form.

How we use your information

To process, fulfil, and deliver your orders.
To provide customer support and respond to enquiries.
To send order updates and, where you've consented, marketing emails you can opt out of at any time.
To improve our website, products, and service.
To detect fraud and meet legal obligations.

How we share information

We share information only as needed to run our store, including with:

Our e-commerce platform (Shopify), which hosts this store.
Payment processors, to handle transactions.
Shipping carriers and fulfilment partners, to deliver your order.
Analytics and advertising providers (such as Google and Meta), to understand and improve performance.
Authorities, where required by law.

We never sell your personal information.

Cookies

We use cookies and similar technologies to keep the site working, remember your cart, and measure performance. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing at any time. To make a request, email support@veralas.com.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it. No method of transmission over the internet is completely secure.